As merchant partners under GrabFood, ensuring the safety and quality of the food that you deliver to your consumers is of utmost importance. GrabFood has observed some key food hygiene issues that need to be addressed in order to provide the best possible service to our consumers.

The following areas are our focus for improvement:
⁠Food Contamination | Under/Overcooked Animal Products | Spoiled Food

Delivering spoiled food to your consumers can lead to dissatisfaction and loss of trust. Therefore, it is crucial to regularly check the quality and freshness of the food items before delivery.

We urge our merchant partners to work with us in addressing these key food hygiene issues. By implementing good hygiene practices, following proper food handling techniques, and implementing a Merchant Safety Framework (MSF), we can ensure that our consumers receive the best possible experience. We thank you for your attention and support in this matter and look forward to continuing our partnership.