How are availability schedule and operating hours related? While both features have different functions, both have a direct impact on each other.

Availability Schedule function allows business owners to set menu items for specific time slots. For example: French Fries available for order during breakfast from 9AM - 12PM.

Operating Hours are the hours that your store is open on the Grab App for delivery.

Here are some insights on why it is IMPORTANT that the availability schedule and operating hours need to match:

• Scenario 1: If your store's operating hours are different from the availability schedule of your menu items, customers will be unable to view or place orders and miss out on the menu items.
  • Discrepancies between store operating hours and availability schedules can lead to a negative customer experience, as items will be unavailable for purchase despite the store appearing open.
• Scenario 2: If your availability schedule differs from your operating hours, the system will detect that no items are available for purchase at that time, and your store(s) will be paused for the day.
  • If your store(s) is paused, you will receive a notification in the GrabMerchant App saying “Unpause your store if you are operating”.

To unpause your store(s), please refer to the steps below:

If you are familiar with how to set up the Availability Schedule and Operating Hours, great! Otherwise, here is a step-by-step guide on how to configure them:

Availability Schedule

1. Launch your GrabMerchant App and click on “Menu”

2. Click on “Availability Schedule”

3. Edit your schedule by clicking “Edit”

4. Click “Save”. The updated changes will be applied to all associated items under this availability schedule

Operating Hours

1. Launch your GrabMerchant app and click “Store”

2. Select “Business hours”

3. Select “Edit” on either “Delivery Hours” or “Special Hours”

• Delivery Hours: Your usual restaurant’s opening hours

• Special Hours: Your special opening/closing hours for selected dates up to 5 different periods

4. Click “Save”

To find out more about Availability Scheduling and Operating Hours setups and configuration, sign up for MME classroom HERE.